K-LUST Return & Refund Policy

At K-LUST, we want you to be completely satisfied with your purchase. If you are not satisfied, you may request a return within 30 days of receiving your order.

Eligibility for Returns

To be eligible for a return, your item must:

• Be unused, unopened, and in the same condition as received.

• Be in its original packaging with all tags, labels, and accessories intact.

• Be accompanied by a valid receipt or proof of purchase.

To initiate a return, please contact us at info@klust.in.

Please note that returns must be approved before being sent back. Items returned without prior authorization will not be accepted.

Return Address

K-LUST
Shop No. 30B, 2nd Floor,
Om Heera Panna Premises Co-Op Society Ltd.,
Near Shreeji Hotel, Oshiwara,
Andheri West, Mumbai, Maharashtra 400053, India.

If your return request is approved, we will provide instructions on how and where to send your package.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at info@klust.in so we can evaluate the issue and resolve it promptly.

Non-Returnable Items

Due to hygiene and safety reasons, we do not accept returns for:

• Opened or used perfumes and personal care products

• Customized or personalized products

• Gift cards

• Clearance or sale items

If you have questions about a specific item, please contact us before placing your order.

Exchanges

We currently do not offer direct exchanges.

If you wish to replace an item, please initiate a return for the original product (if eligible) and place a new order separately.

European Union Customers

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery without providing a reason.

The item must be unused, unopened, in its original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved, the refund will be processed to your original payment method within 10 business days.

Please note that banks and payment providers may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@klust.in.